Terms of service
These Terms and conditions (the "Terms") apply to your use of minorthings.com (the "Website") and to all contracts of sale concluded between you and Minor Things ApS ("Minor Things", "we" or "us"). By placing an order through the Website you confirm that you have read and accepted these Terms.
These Terms apply to consumer purchases made through the Website. Business-to-business purchases are governed by a separate B2B agreement. Please contact info@minorthings.com regarding B2B orders and terms.
Company information
Minor Things ApS
Nansensgade 32, 3.
1366 Copenhagen K
Denmark
CVR No. DK42433047
Email: info@minorthings.com
1. Ordering and payment
You select the product(s) you wish to purchase and add them to the shopping cart. The contents of the cart may be amended at any time before checkout, and the price and contents of the cart are visible throughout the process.
When you proceed to checkout you select delivery and payment method. Additional costs such as shipping fees and applicable taxes are clearly indicated before you place the order. By submitting an order you are responsible for verifying that the product(s), quantities and delivery details are correct. Every submitted order is considered final.
When you place an order you will receive an Order Confirmation by email, acknowledging that the order has been received. The Order Confirmation does not constitute acceptance of your offer. The contract of sale is concluded when we send a separate Shipping Confirmation by email confirming that the order has been dispatched.
We accept the payment methods displayed at checkout, currently including Visa, Mastercard, American Express, Apple Pay, Google Pay, MobilePay, Klarna and PayPal. The payment is captured when the order is placed. Card details are entered in the secure environment of our payment provider; we do not store full payment card details.
Where you select Klarna as your payment method, the payment is processed under a separate agreement between you and Klarna Bank AB. Klarna may, depending on the payment option chosen (for example pay later or instalments), perform a credit assessment. Klarna's terms and privacy policy are presented in the Klarna checkout flow and apply in addition to these Terms.
All prices on the Website are stated in the currency selected for your destination and include applicable Danish VAT. For deliveries outside the European Union, import duties and taxes may be charged by the destination country and are payable by the recipient.
2. Shipping and delivery
Shipping rates, delivery times and carrier information are set out in our Shipping and returns page. Estimated delivery times are provided by our carriers and are not binding.
We reserve the right to refuse, cancel or limit an order, including in the event of obvious pricing errors, insufficient stock or suspected fraud. Where an order is cancelled after payment, the amount charged will be refunded in full.
3. Gift cards
Gift cards are issued by Minor Things as electronic vouchers and delivered by email immediately upon purchase. Gift cards are available in fixed denominations as displayed on the Website, or in another amount on request.
Gift cards are valid for five (5) years from the date of purchase.
The currency of the gift card must match the currency of the order in which it is redeemed. The balance may be used for full or partial payment of an order; any unused balance remains on the gift card until expiry.
The statutory right of withdrawal set out in section 4 does not apply to gift cards delivered electronically once delivery has been initiated and the consumer has acknowledged that the right of withdrawal is thereby lost, in accordance with section 22 of the Danish Consumer Contracts Act (Forbrugeraftaleloven).
Promotional offers and discount codes do not apply to the purchase of gift cards. Orders paid for with a gift card are subject to these Terms in the same manner as orders paid for with any other payment method.
4. Right of withdrawal (consumers only)
If you are a consumer resident in the European Union or the European Economic Area you have a statutory right to withdraw from the contract of sale within 14 days from the date on which you, or a third party designated by you, take physical possession of the product(s). Where the order consists of several items delivered separately, the period runs from the date on which the last item is received.
To exercise the right of withdrawal you must inform us of your decision before the 14-day period expires. You may use the standard withdrawal form set out at the end of these Terms or send an unambiguous statement to info@minorthings.com.
If you exercise the right of withdrawal, we will refund all payments received from you, including the standard delivery cost (excluding any additional cost arising from your choice of a more expensive delivery option), without undue delay and no later than 14 days from the date on which we received your withdrawal notice. The refund is made using the same means of payment as used for the original transaction. We may withhold the refund until we have received the returned product(s) or evidence that the product(s) have been returned, whichever is the earlier.
You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of the withdrawal. The cost of returning the product(s) under the statutory right of withdrawal is borne by you. You are liable only for any diminished value of the product(s) resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product(s).
The statutory right of withdrawal does not apply to certain product categories listed in section 22 of the Danish Consumer Contracts Act (Forbrugeraftaleloven), including products made to the consumer's specifications or with a clearly personalised character, sealed products that are not suitable for return for reasons of health protection or hygiene once they have been unsealed, and digital content supplied without a tangible medium where performance has begun with the consumer's prior express consent. None of the standard products currently offered on the Website fall within these categories. Where personalised or made-to-order products are added to the Website in the future, this will be indicated on the relevant product page and the applicable exemption will apply. The right of withdrawal also does not apply to gift cards delivered electronically, as set out in section 3.
5. Extended return policy
In addition to the statutory right of withdrawal set out in section 4, we offer an extended right of return of 30 days from the date of delivery. The conditions of the extended return policy are set out in our Shipping and returns page.
6. Defects and warranty
Your purchase is covered by the Danish Sale of Goods Act (Købeloven), which provides for a 24-month right to complain (reklamationsret). Where a product has a defect that was present at the time of delivery, you are entitled to have the product repaired, replaced, the price reduced or the contract rescinded, depending on the circumstances. Reasonable return costs are borne by us in such cases. The right to complain does not cover defects caused by ordinary wear and tear, misuse or lack of care.
Complaints must be made within a reasonable time after the defect is discovered. A complaint made within two months of the defect being discovered is always considered to have been made within a reasonable time. To submit a complaint, please contact info@minorthings.com with your order number and a description of the defect, including, where possible, photographs.
7. Intellectual property
All content on the Website, including without limitation product designs, text, photography, graphics, logos and the compilation of the Website, is the exclusive property of Minor Things or its licensors and is protected by Danish and international intellectual property laws. No part of the Website may be reproduced, distributed or used for commercial purposes without our prior written consent.
8. Customer feedback and user content
If you submit, upload, post, email or otherwise transmit to us any reviews, photographs, ideas, suggestions, proposals, plans or other content (collectively, "User Content"), you grant Minor Things a perpetual, worldwide, non-exclusive, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such User Content in any medium, including for commercial purposes such as marketing, product development and brand communications.
You represent and warrant that (a) you own or have all necessary rights in the User Content; (b) you have disclosed any compensation, gift or material incentive received in connection with the submission; and (c) the User Content does not violate any third-party right, including intellectual property, privacy or personality rights, and does not contain unlawful, defamatory or harmful material.
We have no obligation to maintain User Content in confidence, to pay compensation for it or to respond to it. We may monitor, edit or remove User Content at our discretion, including content we consider unlawful, offensive or otherwise objectionable.
You may withdraw the licence granted under this section at any time by writing to info@minorthings.com. Upon withdrawal we will remove the User Content from future use, although content already used in printed materials cannot be recalled.
9. Prohibited uses
You may use the Website and the Services only for lawful purposes. You may not, directly or indirectly:
- use the Website or the Services for any unlawful or malicious purpose, or to solicit any unlawful act;
- violate any applicable law or regulation in your jurisdiction;
- infringe our intellectual property rights or those of any third party;
- harass, abuse, defame, threaten or otherwise harm our employees, customers or any other person;
- submit false, misleading or impersonating information, or use a false email address;
- transmit unsolicited advertising or promotional material, including "spam", "junk mail" or chain communications;
- upload or transmit viruses, malware or any code intended to disrupt the Website or the Services;
- collect or track the personal information of other users;
- use any robot, spider, scraper, data-gathering or extraction tool, or any automated or manual means to access, copy, monitor or interfere with any portion of the Website or the Services, except as expressly permitted in section 10;
- bypass, disable or otherwise interfere with the security, authentication or access-control features of the Website.
We reserve the right to suspend or terminate your access to the Website and the Services in the event of a breach of these Terms.
10. Automated and AI agent access
This section applies if you use, deploy, enable or permit an Agent to access, use or interact with the Website or the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed without direct human supervision, including agentic AI tools.
No Agent may access, use or interact with the Website or the Services unless, at all times, it identifies itself and operates in accordance with the requirements below. We may limit, including by technical measures, whether and how any Agent accesses, uses or interacts with the Website or the Services, and we may request that any Agent refrain from such access, in which case the Agent and the person or entity on whose behalf it operates must comply.
Agents must:
- in all HTTP/HTTPS requests, identify the request as originating from an Agent and disclose the Agent's name by including "Agent/[agent name]" in the user-agent string;
- not conceal or obfuscate that an access, use or interaction originates from an Agent, including by mimicking human behaviour or interaction patterns or by completing, bypassing or circumventing CAPTCHAs or other measures intended to distinguish computer use from human use;
- respond truthfully to any question or prompt seeking to determine whether an interaction originates from a human or a computer;
- not circumvent or otherwise avoid any technical or contractual measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Website or the Services.
11. Relationship with the Shopify platform
The Website is hosted on and powered by the Shopify e-commerce platform, operated by Shopify Inc. and its affiliates. Shopify provides the technical infrastructure that enables us to offer the Services to you. All sales and purchases made through the Website are concluded directly between you and Minor Things ApS; Shopify is not a party to those sales and purchases.
You acknowledge and agree that Shopify is not responsible for any aspect of the sales transactions between you and Minor Things ApS, including any injury, damage or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Minor Things ApS.
The processing of your personal data by Shopify in connection with the Services is described in our Privacy policy and in Shopify's own privacy policy, available at shopify.com/legal/privacy.
12. Liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under mandatory law, including statutory consumer rights.
Subject to the above, our total liability for any claim arising under or in connection with these Terms is limited to the amount paid by you for the product(s) to which the claim relates. We are not liable for indirect or consequential losses, including but not limited to loss of profit, loss of business or loss of data.
13. Force majeure
We are not liable for any failure or delay in the performance of our obligations under these Terms where the failure or delay results from events outside our reasonable control, including strikes, transport disruptions, fire, natural disasters, pandemics or acts of public authorities.
14. Updates to the Website and Terms
We endeavour to ensure that prices, product descriptions and other information on the Website are accurate. Typographical errors and errors in prices may occur. Where an obvious error is identified before dispatch, we reserve the right to correct or cancel the order.
The Terms may be updated from time to time to reflect changes in our business, technology or applicable legislation. The Terms applicable to your order are those in force at the time the order is placed.
15. Complaints and dispute resolution
In the event of a dispute, please contact us at info@minorthings.com so that we may seek to resolve the matter amicably.
Consumers resident in Denmark may file a complaint with:
Center for Klageløsning / Forbrugerklagenævnet Nævnenes Hus Toldboden 2 8800 Viborg Denmark Website: forbrug.dk
Consumers resident elsewhere in the European Union may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr, referencing our email address: info@minorthings.com.
16. Applicable law and jurisdiction
These Terms and any contract concluded under them are governed by Danish law, without prejudice to mandatory consumer protection provisions of the country in which you are resident. Any dispute that cannot be resolved out of court shall be submitted to the competent courts of Denmark.
Annex – Standard withdrawal form
(Complete and return this form only if you wish to withdraw from the contract under section 4.)
To: Minor Things ApS, Nansensgade 32, 3., 1366 Copenhagen K, Denmark – info@minorthings.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following product(s):
Ordered on / received on: Order number: Name of consumer(s): Address of consumer(s): Signature (only if this form is notified on paper): Date:
Last updated: 16 May 2026.
